Townecraft Homewares Limited Lifetime Warranty Commitment
 

Townecraft Homewares LLC (herein “TCH”) certifies that your product is warranted to be free from defects in material and craftsmanship under normal use and service for the lifetime of the original consumer, or other persons as otherwise indicated below, with the exception of certain electric appliances which are warrantied for specific time periods due to the nature of the product. TCH provides a limited lifetime warranty, as described below, on products purchased from a TCH Authorized Dealer or Distributor.

Questions? Contact us at customerservice@townecraft.com

 

REGISTER YOUR PRODUCT'S WARRANTY HERE

Click the logo below for the limited lifetime warranty commitments for the following product lines:

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For more information on other policies related to

Townecraft Homewares Limited Lifetime Warranty Commitment such as:

Accessory & Other Products

Damage in Shipment

Hazard Replacement

Exclusions and Limitations

 

Cookware and Related Cookware Pieces:

TCH warrants that your TCH Chef’s Ware® cookware and cookware related pieces will be free from defects in material and workmanship. In the event any part of your Chef’s Ware cookware or related cookware pieces fail in the normal course of use as recommended, TCH will repair or replace the item without charge.

 

This warranty does not cover golden brown or blue-tint heat stains that may result from over heating your cookware or using high heat. White stains may occur from minerals, such as salt, being present in food or water. Refer to the Chef’s Ware “Helpful Hints for Happy Cooking” instructions received with your cookware for proper use and maintenance of your cookware.  

 

This warranty does not cover damage due to misuse, abuse, alterations or commercial use, nor does it cover damages by accident except as outlined in the Hazard Replacement section below.

 

Grand Electra Skillet and 5QT Electric Dutch Oven:

TCH warrants that your Grand Electra Skillet and 5QT Dutch Oven (except electrical parts) will be free from defects in material, and workmanship. In the event any part of your Grand Electra Skillet or 5QT Electric Dutch Oven fail in the normal course of use as recommended, TCH will repair or replace the item without charge. 


Electrical parts are warranted to be free from defects in material and workmanship for two (2) years from the date of purchase.
 

Pressure Cooker and Related Pieces:

TCH warrants that your Pressure Cooker and related pieces (except pressure cooker lid, glass lid, plastic parts and rubber gasket) will be free from defects in material and workmanship.  In the event any part of your Pressure Cooker fails in the normal course of use as recommended, TCH will repair or replace the item without charge.  Pressure cooker lid, glass cover, plastic parts and rubber gasket are warranted to be free from defects in materials and workmanship for one (1) year from the date of purchase.
 

Bakeware:

TCH warrants that your Bakeware will be free from defects in material and workmanship.  In the event any part of your Bakeware fails in the normal course of use as recommended, TCH will repair or replace the item without charge. This warranty does not cover potential warping of cookie sheet due to high-heat exposure.
 

Smokeless Broiler:  

TCH warrants that your Smokeless Broiler will be free from defects in material and workmanship for one (1) year from the date of purchase.
 

Induction Cooktop:  

TCH warrants that your Induction Cooktop will be free from defects in material and workmanship for one (1) year from the date of purchase.
 

BlendMix™:

TCH warrants that your BlendMix™ and jar assembly will be free from defects in material and workmanship for seven (7) years from the date of purchase. All other components are warranted to be free from defects in material and workmanship for one (1) year from the date of purchase. Changes in jar color or appearance do not affect performance and are not covered under this warranty.
 

NutriJuice Max™:

TCH warrants that the motor of your NutriJuice Max™ will be free from defects in material and workmanship for a period of seven (7) years from the date of purchase. All other components are warranted to be free from defects in material and workmanship for one (1) year from the date of purchase.

 

If any of your products have a heat control or cord, such specific component parts are warranted for two (2) years from the date of purchase.

Chef’s Ware product knobs and handles are manufactured of molded phenolic materials heat resistant to 425ºF but not in direct contact with flames. Knobs and handles are warranted not to break or damage in the normal course of residential home cooking use. For replacement call Customer Service.

 

REGISTER YOUR PRODUCT'S WARRANTY HERE

 

Chefco™ Cutlery:

TCH warrants that your Chefco® Cutlery will be free from defects in materials and workmanship. Any piece or component found defective will be repaired or replaced free of charge. Chefco® warranty shall be void if your covered product has been damaged by neglect or misuse as described in the “Proper Care” section of the Chefco® Cutlery product literature you received. 

 

Note:

The Chefco® knives should be able to maintain a sharp cutting edge provided they are used properly and periodically sharpened professionally.

Bamboo Block:

TCH warrants your Chefco® Bamboo Block will be free from defects in material and workmanship for two (2) years from the date of purchase.

Brocade Flatware:

TCH warrants that your Brocade Flatware will be free from defects in material and workmanship.  Brocade Flatware warranty shall be void if your covered product has been damaged by neglect or misuse.

 

REGISTER YOUR PRODUCT'S WARRANTY HERE

 

TCH Air Systems® Multistage Purification:

TCH warrants that your TCH Air Systems® unit, Deluxe and Compact, will be free from defects in material and workmanship for one (1) year from date of purchase.  In the event any part of your TCH Air Systems fail in the normal course of use as recommended TCH will repair or replace the item without charge.  

 

Air Cartridge and Deodorizer Bulb:

TCH warrants the cartridge and deodorizer bulb for the Deluxe and Compact Air System for one (1) year from date of purchase.

Deluxe Air System Extended Warranty:

At customer’s option, customer may opt for ten (10) year extended warranty available on Deluxe Air System in the Warranty Registration returned to TCH. Annual replacement maintenance of air cartridge and deodorizer bulb extends the Deluxe Air System warranty for one (1) additional year which may be extended up to ten (10) years with cartridge replacement maintenance. Extended warranty not applicable to Compact Air System.

Compact Air System air cartridge and deodorizer bulb replacements available. Contact TCH Customer Service.

 

REGISTER YOUR PRODUCT'S WARRANTY HERE

 
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TWS Models:

TCH warrants that the TWS1000 Countertop, TWS1100 Alkaline Countertop, and TWS715 Under-Sink Mini-Kitchen System water treatment systems will be free from defects in material and workmanship for one (1) year from the date of purchase. TCH also warrants that your TWS unit will be free from leaks for two (2) years from the date of purchase. TCH recommends filter cartridge replacements annually at a minimum to ensure water quality.  

 

5-Stage Reverse Osmosis (RO) Systems:

TCH warrants the 5-Stage Reverse Osmosis System against defects in material and workmanship for a period of two (2) years from the date of purchase. TCH recommends filter cartridge replacements annually at a minimum to ensure water quality.

RO21A System:

TCH warrants the RO21A System against defects in material and workmanship for a period of two (2) years from the date of purchase. TCH recommends filter cartridge replacements annually at a minimum to ensure water quality.

RO21A System Extended Warranty:

At customer’s option, customer may opt for ten (10) year extended warranty available on RO21A in the Warranty Registration returned to TCH. Annual replacement and maintenance of System filter cartridges extends the RO21A System warranty for one (1) additional year which may be extended up to ten (10) years with System filter cartridge replacement maintenance. Contact your TCH Authorized Dealer for System filter cartridge replacement maintenance.

Aqua Nova Shower Filter:

TCH warrants that your Aqua Nova Shower Filter will be free from defects in material and workmanship for a period of one (1) year from the date of purchase.

Maintenance parts for your TWS systems (including diverter valves, spouts, faucets, hose assembly, and rubber O-rings) may need periodic replacement due to hardwater mineral buildup that may clog valves. Chemicals in municipal tap water can cause rubber O-rings and hoses to become brittle.  Diverter valves, spouts and faucets are warranted to be free from defects in materials and workmanship for one (1) year from the date of purchase.


Warranty does not cover replacement filter cartridges whose lifespan varies according to water conditions. Under normal use conditions, TCH recommends filter cartridges be replaced on an annual basis. Contact your Authorized TCH Independent Dealer for filter cartridge replacements.

 

REGISTER YOUR PRODUCT'S WARRANTY HERE

 

Accessory & Other Products:

TCH warrants that kitchen accessory products including but not limited to Stainless-Steel Mixing Bowls, Double Walled Bowl, T-Chopper, Ice Cream Scoops, Jar Openers, Utility Shears, Harmony Sets and Aprons will be free from defects in material and workmanship for a period of one (1) year from date of purchase unless specified differently for a specific product.  

 

Damage in Shipment:

TCH will replace any covered product damaged in shipment free of charge if you notify TCH within (five) 5 days after receipt of the product, simply contact TCH Customer Service. As a condition to replacement, TCH may require you to make the damaged product available for pickup at TCH expense.

Hazard Replacement:

TCH agrees to repair or replace your TCH products or any part thereof, at one-half (50%) of the then current retail price at such time it is accidentally lost, stolen, destroyed, or damaged by fire, storm or earthquake or any other Act of God. Proof of loss must be submitted to TCH within 60 days of its occurrence.

 

Warranty commitments may vary by product. Refer to your specific product warranty for additional or specific warranty information related to your product.  If you need information or clarification of your product’s warranty, please contact Customer Service at the number or email below.

 

If warranty service should be necessary, please contact the Customer Service Department listed below for instructions. You may then return the product properly packaged and postage prepaid along with your proof of purchase, name, address, telephone number, and a description of the claimed defect. Any products, including any part or parts, which, upon examination by TCH and/or the manufacturer, are found to be defective will be repaired or replaced with a comparable product or part without charge during the warranty period. You assume risk of loss or damage to products, and you are responsible for the costs of shipping and handling, when products are shipped from you to us for warranty service and when repaired or replaced products are shipped back to you, regardless of whether this warranty is found to apply. The limited warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty. TCH reserves the exclusive right to deny product warranty replacements or repairs for product returns with no proof of purchase.

EXCLUSIONS:

THIS WARRANTY DOES NOT APPLY TO DAMAGE CAUSED BY ACCIDENTS, MISUSE, ABUSE, COMMERCIAL USE, NEGLECT, TAMPERING, ALTERATIONS, ORDINARY WEAR AND TEAR, DAMAGE IN TRANSIT, DAMAGE DUE TO ENVIRONMENTAL OR NATURAL ELEMENTS, OR SERVICE BY UNAUTHORIZED PERSONNEL. COOKWARE PRODUCTS THAT HAVE BEEN DAMAGED BY USE WITH EXCESSIVELY HIGH HEAT OR COOKWARE PRODUCTS THAT ARE FLAKING (EXCLUSION APPLIES TO STAINLESS STEEL PRODUCTS ONLY), STAINED, DISCOLORED, MARKED, SCRATCHED, WARPED, OR PITTED INDICATES USE OTHER THAN THAT RECOMMENDED BY THE MANUFACTURER, WILL NOT AFFECT THE PERFORMANCE OF THE PRODUCT, AND IS NOT COVERED BY THIS WARRANTY. FURTHER WARRANTY INFORMATION CAN BE OBTAINED FROM TCH’S CUSTOMER SERVICE DEPARTMENT.

 

THIS WARRANTY IS LIMITED TO THE ORIGINAL CONSUMER WITH PROOF OF PURCHASE AND IS NOT TRANSFERABLE. NOTWITHSTANDING, TOWNECRAFT HOMEWARES BELIEVES THE INVESTMENT MADE IN ITS PRODUCTS ARE FAMILY HEIRLOOMS. THE WARRANTY WILL BE EXTENDED TO SUCH PERSON OR PERSONS THAT THE PRODUCTS ARE BEQUEATHED TO WITH PROOF OF ORIGINAL PURCHASE OR PROOF OF SUCH BEQUEATHING ACT BY THE ORIGINAL PURCHASER.

 

IF THE PRODUCT WAS NOT PURCHASED NEW FROM A TCH AUTHORIZED DEALER OR REPRESENTATIVE THIS WARRANTY IS NULL AND VOID. PRODUCTS PURCHASED THROUGH E-COMMERCE OR ONLINE VENUES INCLUDING BUT NOT LIMITED TO EBAY, AMAZON AND CRAIGSLIST ARE NOT COVERED UNDER THIS WARRANTY AND THE WARRANTY FOR SAID PRODUCTS IS NULL AND VOID.

 

TCH AND/OR THE MANUFACTURER RESERVES THE RIGHT TO UTILIZE COMPARABLE RECONDITIONED, REFURBISHED, REPAIRED, OR REMANUFACTURED PRODUCTS OR PARTS IN THE WARRANTY REPAIR OR REPLACEMENT PROCESS. SUCH PRODUCTS AND PARTS WILL BE COMPARABLE IN FUNCTION AND PERFORMANCE TO AN ORIGINAL PRODUCT OR PART AND WARRANTED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD.

LIMITATIONS:

TCH'S SOLE AND EXCLUSIVE LIABILITY UNDER THIS WARRANTY, AND THE CONSUMER'S SOLE EXCLUSIVE REMEDY, IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT AT TCH SOLE OPTION. TCH SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN CONNECTION WITH PRODUCTS, THEiR USE OR PERFORMANCE. IN NO EVENT WILL TCH’S LIABILITY EXCEED THE PURCHASE PRICE PAID BY THE CONSUMER FOR THE PRODUCT(S) AT ISSUE.

 

Any oral or written description of a product is for the sole purpose of identifying it and shall not be construed as an express warranty. Any assistance TCH, or a TCH Authorized Dealer or Representative, provides outside the terms or limitations of this Limited Lifetime Warranty will not constitute a waiver of such terms or limitations or extend or revive the warranty. The limitations in this warranty apply notwithstanding any failure of the essential purpose of the limited remedies. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

THIS WARRANTY IS EXPRESSLY GRANTED IN LIEU OF ALL OTHER EXPRESS WARRANTIES. THE DURATION OF ANY IMPLIED WARRANTIES (INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) RELATING TO THE PRODUCTS IS LIMITED TO THE PERIOD DESCRIBED ABOVE OR FOR THE TIME PERIOD SPECIFIED FOR THE PRODUCT YOU PURCHASED (OR THE TWO (2) YEAR PERIOD FOR HEAT CONTROL OR CORD).

 

Some states/jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited Lifetime Warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.
 

This Limited Lifetime Warranty is effective June 30, 2020 and applies to all purchases as of this date and supersedes 
all previous Warranty information and/or warranty language in TCH printed materials or online.

 

Warranties provided for Products purchased prior to June 30, 2020 will be honored with proof of purchase.

 

Send any product for warranty or replacement service to:


Townecraft Homewares LLC
Customer Service - Warranty and Replacement
1 De Boer Drive
Glen Rock, NJ 07452 
Or 
Call:
800-977-7687
Email: customerservice@townecraft.com

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Townecraft Homewares LLC | 1 De Boer Drive, Glen Rock, New Jersey 07452 | Phone: 800-977-7687 | Fax: 800-524-2635 |  customerservice@townecraft.com

Townecraft Homewares LLC is located in the United States and this website is in English.
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